Sears Hometown Store in Kalispell, MT Open now

Reviews about Sears Hometown Store

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  February 10, 2019, by Man For God
  I will not order online or from this Sears location again. I have ordered two large appliances in the last 2 years and had problems with both orders placed online delivered through this store. First online orders seem to always get messed up because my billing address is different than the delivery address and the first appliance Sears tried to deliver the appliance to the billing address. This time the delivery team flat didn't get the tag printed for the fridge I have waited a week for. So delivery was to the correct address but a day late. Their online system showed that is was delivered and set up on the original scheduled date. Sears needs to get their computer system in line with what's really happening with the store handling your order. So to my current fridge order when it got here the delivery guy's banged it a few times into the walls and top of both doorways. No damage thankfully. Staff at the store are not to friendly. The delivery guys are not much for taking much time to level the fridge. I should have caught that before they left but I have a toddler so my mind was on other things. They need to have the delivery guys take a little time to level appliances according to the instructions. This stores delivery guys are slam bam bang and sign this paper and there gone. Again lack of customer service. Going to pay this off and close my sears card and move my business to lowes or home depot. At least with HD or Lowes they come when they say and make sure you are completely happy with the installation.